Hospitality Management Services
Air BnB Co Hosting
Core Operational Services
- Listing Management: Assist with creating and optimizing the listing with professional titles, descriptions, and high-quality photography.
- Guest Communication: Responding to guest inquiries 24/7, sending check-in/out instructions, and troubleshooting issues during the stay.
- Calendar and Pricing Management: Updating availability and using dynamic pricing tools to assist with adjusting nightly rates based on demand and seasonality.
- Reservation Handling: Assist with accepting or declining booking requests and managing cancellations or trip changes.
Administrative and Reputation Managment
- Review Management: Writing reviews for guests and responding to feedback to maintain high ratings.
- Resolution Support: Managing damage claims or reimbursement requests through the Airbnb Resolution Center.
- Compliance Assistance: Helping ensure the property meets local licensing and short-term rental permit requirements.
On-Site Maintenance and Support
- Cleaning Coordination: Scheduling and supervising professional cleaning crews to ensure the property is guest-ready for every turnover.
- Property Maintenance: Arranging routine repairs, landscaping, and urgent maintenance issues (e.g., troubleshooting WiFi or appliance repairs).
- Restocking Essentials: Tracking and replenishing supplies like toiletries, coffee, linens, and cleaning products.
- Guest Services: Managing smart lock access.
Breezeway: Automated Operations & Quality Assurance
We integrate the industry-leading Breezeway platform to automate the complexity of property operations, moving beyond basic booking management (PMS) to focus on the essential “last mile” of hospitality—property readiness and guest experience.
Automated Task Scheduling turns reservation data (check-in/out) into instant, optimized cleaning and inspection schedules, preventing costly delays and double bookings. This results in faster turnovers & reduced labor costs.
Custom Digital Checklists are used by the field teams through a mobile app with photo proof requirements to verify adherence to your brand’s 5-star quality standards for every unit resulting in guaranteed consistency & higher guest reviews.
Proactive Maintenance: Systematically schedules preventative maintenance (e.g., HVAC filters, seasonal checks) based on property data, not just reactive fixes. Minimizes emergency repairs & enhanced asset longevity.
Real-Time Visibility provides our managers and your owner dashboard with live status updates on cleaning and maintenance progress across the entire portfolio. Complete peace of mind & data-driven reporting.
AI-Powered Guest Messaging automates and streamlines guest communication, quickly resolving common issues and capturing opportunities for upsells (e.g., early check-in) boosting guest satisfaction & higher ancillary revenue.
Service Tiers and Permissions
You determine exactly what services are needed by setting specific permission levels on the platform.
- Full Access: Lo Key Hospitality can manage everything except your payout and tax information.
- Calendar and Messaging: Allows Lo Key Hospitality to communicate with guests and view availability but restricts editing of listing details.
- Calendar Only: Lo Key Hospitality can only to see check-in and check-out dates.